Shipping & Returns

 

Shipping Information

Please contact info@livesymbolik.com for details on shipping. It is always the customer’s responsibility to provide accurate contact and shipping information.

Return Information

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you
a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It
must also be in the original packaging. No returns are accepted for readings.
Symbolik reserves the right to deny a refund, credit note or exchange if the merchandise does not meet
our returns policy requirements once assessed.

How To Return

To complete your return, we require a receipt or proof of purchase.
We do not supply return labels. Return shipping is at the customers expense.
Symbolik recommends sending return parcels via registered post/express post with tracking as we are
not liable if your return is not received at our address. If your parcel goes missing you will be required to
provide two pieces of documentation; a proof of delivery at our registered address and a scanned image
of the signature obtained upon delivery. If you cannot provide this information, Symbolik will not be
held accountable for any losses.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Ship returns to:

SYMBOLIK 2345 Sage Rd. #215 Houston, TX 77056

Unclaimed Items

Please note that if a parcel returns to us as 'UNCLAIMED' you will receive a credit note. Unclaimed
parcels do not qualify for a refund.
Please DO NOT include any credit card details on Returns Forms or in emails.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within 5 to 7 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@livesymbolik.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchange Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at info@livesymbolik.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit
for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he will find out about your
return.